How can we help you?
ID Card
Your ID Card is designed to provide you and your healthcare provider with the information needed to access your Benefit Plan. With it, you can:
- Learn what provider network(s) or pharmacy network(s) you can access for in-network benefits
- How to obtain pre-certification for a service or procedure (if applicable to your plan)
- Provide instructions to your physician when they need to submit a claim or determine what your plan covers
Care Management Services
You’ll never have to guess about your coverage with J.P. Farley. We focus on clinical support, with compassionate, patient-centered care. Our nurse Care Managers help patients move forward after being diagnosed with a serious illness or experiencing ongoing or significant health issues, such as a heart attack, diabetes, or cancer.
We provide care that is:
- Adherent to nationally recognized medical standards
- Optimized for your plan
- Complementary to your provider’s ongoing care
Patient Advocacy Team
Our Patient Advocacy Team is here to lend support during what can be an overwhelming claims and billing process. We assist participants with:
- Understanding their plans, responsibilities, and rights to make sure they never pay more than what is appropriate for care
- Answering questions about benefits, care, billing, or any other concerns
- Getting help when you and your family need it most
Didn't find what you were looking for?
Leave a quick message and our dedicated team members will get back to you. For urgent inquiries please call 1-800-634-0173